Basel Tourismus - Best Price Guarantee

Thanks to "Best Price Guarantee", Basel Tourismus is certain that it can always offer its guests the best current price. This means that at that particular moment, there is nothing cheaper available on any other online reservation platform. This guarantee only covers those establishments which have our "Best Price Guarantee" label.

However, should you find a lower price in the internet within 24 hours of making your reservation then this lower price will be accepted.

The Basel Tourismus "Best Price Guarantee" applies exclusively to generally valid online prices.

Please note the following conditions:

Claims must be based on the following comparable factors:

• same hotel

• same type of room

• same form of occupancy

• same dates

• same service (e.g. service charges, official visitors’ tax, breakfast, …)

As proof, a screen shot of the reservation platform offering the lower price must be stored right away on the same day (at the latest 24 hours after your reservation with Basel Tourismus). It must show the following elements: detailed price information:

• name of the hotel

• city

• type of room

• form of occupancy

• travel dates

• services which are included in the price

• date and time of comparison

In order to lodge your claim, please send an e-mail containing the following information to incoming@basel.com:

• booking number of your Basel Tourismus reservation

• company name and web address of the other reservation platform

• screen shot with the above

• mentioned details of the booking